Are there any fees associated with cancellation refunds?
Yes. Any refunds processed due to cancellations are subject to a 10% processing fee.
Is travel insurance recommended?
Yes. Guests are strongly encouraged to purchase travel insurance to provide additional protection in case they need to cancel their reservation.
What happens if I don’t arrive for my reservation or cancel on the day of arrival?
A no-show or same-day cancellation will incur a 50% penalty charge.
What is the cancellation policy during the Festive Season?
For reservations arriving during the Festive Season (December 20–January 2), the full deposit will be forfeited if the reservation is cancelled less than fourteen (14) days before arrival.
What is the cancellation policy for reservations between January 3 and December 19?
For reservations arriving between January 3 and December 19, the full deposit will be forfeited if the reservation is cancelled less than seven (7) days before arrival.
What deposit is required when making a reservation?
The required deposit depends on the length of your stay: 1-night stay: Full payment is required. 2–3-night stay: One night’s deposit is required. 4-night stay: Two nights’ deposit is required. 5 nights or more: Three nights’ deposit is required.
What time is check-out?
Check-out is at 12:00 noon.
What time is check-in?
Check-in is available from 3:00 p.m.
Are service charges and tax added to bills?
Restaurant and meal plan prices are subject to a 10% service charge and 7% VAT.
What currency is accepted at the resort and in St. Lucia?
Eastern Caribbean Dollars (ECD), United States Dollars (USD), Great Britain Pounds (GBP), Euro (EUR) and Canadian Dollars (CAD) are accepted.